b8ta is a new company created to fix an old problem—brick-and-mortar retail. Our mission is to make retail accessible for all. We believe when makers have easy, direct access to physical retail, customers will in turn have unbiased access to what the world is creating.
As a technology company building a better retail store for the world’s most innovative products, our team is full of extraordinary thinkers, creators, builders, early adopters, and rule-breakers. We're based in San Francisco with multiple flagship stores and shop-in-shop locations across the country—and we’re just getting started. Think you can help change retail? We'd love to meet you!
b8ta is a rapidly growing startup. We’re seeking a Head of Partner Success who is responsible for ensuring the long-term success of b8ta’s partners. In this role, you will own the relationship with partners and be responsible for managing a team of 4 individuals that are accountable for supporting daily account management, responding to queries, providing analytics, as well as building and applying processes to improve the partner experience.
You will have direct responsibility for all post-sales partner activities, including, but not limited to, on-boarding new partners into the b8ta eco-system, helping existing partners leverage the services offered by b8ta in the way that best fits their needs.
Additionally, the Head of Partner Success will be the voice of our partners to internal, cross-functional teams, responsible for both driving fixes to identified issues with systems or processes, as well as advocating for new features or services that are being requested by our partners.
This person will be part of the Partner Leadership team. This is a rare opportunity to join the flagship partnerships team that will influence both the culture and the future of b8ta’s partner success operations.